A consumer’s decision to purchase a product or service is dictated by several rational factors like pricing, utility, affordability, reviews and comparisons. But beyond such tangibles there is one factor that every marketer needs to be aware of: EMOTIONS! Why would people otherwise choose expensive branded products over their exact generic equivalents selling at a fraction of their price? Emotions typically operate on a level of irrationality, that is both undefinable and undeniable. The author of Descartes Error Antonio Damasio argues in his book that emotions are an essential ingredient in almost all decisions. He says, whenever we have to take a decision our past related experiences come into play. These emotions create preferences depending on the options we are considering, leading to a decision. That is why you hate going to a restaurant the second time when your first experience is not good or you prefer to buy a certain kind or brand of shoes, perso