The latest buzzword in marketing is empathy. Many companies are successfully utilizing the power of empathy to push their brand to the next level. Some examples: Philips invented a miniature version of a CAT scanner called the ‘kitten scanner’ along with toy animal characters that were used as patients and a TV screen to dispel the fear of MRI among children P&G ad released in time for London Olympics 2012 shows the trials and tribulations of mothers raising young athletes. Microsoft’s interactive site Anatomy of a Data Breach that explains how data is stolen and how one can protect own data. Enhancing empathy not only outside your company but also inside is great for your business. Yet, according to a 2019 survey by Businessolver, 92% of employees feel that their bosses do not give enough importance to empathy. But what has it got to do with marketing success? The same study says that 93% of employees are more likely to stay with an empathetic